
Uncover who your customers are, and what they actually care about
Know what your customers don't even know
Before diving into the attitudes and behaviors that define your customers, it’s essential to recognize why audience insights matter in the first place. Going beyond age ranges and job titles, we create meaningful insights that reveal the deeper motivations influencing purchase decisions, why consumers are drawn to your brand, what unmet needs they have, and when they’re most receptive to your message.
The Gradient difference
- Define the decision
Before we even think about data and models, the first thing we put on paper are the decisions you need to make. Whether you’re launching a new product, entering a new market, or expanding your brand portfolio, we gather data that zeroes in on your specific decisions. - Design targeted research
We use advanced statistical tools, but we always remember the human side of research. We tailor surveys and experiments to extract only the insights critical to your decision, nothing more, nothing less. - Analyze & interpret
Our team of data scientists and PhD researchers immerse ourselves in the numbers. Beyond just the “what,” we pinpoint the “why” behind customer mindsets and behaviors, translating complex stats into clear strategic guidance. - Activate insights
Finally, instead of broad reports, we provide clear recommendations for expansion, investment, or repositioning based on the realities of your audience.

Survey methodologies that drive results
Segmentation analysis breaks down your audience into distinct groups based on shared attitudes, behaviors, or mindsets, helping you understand the unique factors that drive each segment’s decisions. By tailoring messaging, product features, or marketing tactics to these specific groups, your brand can:
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Deliver targeted experiences that communicate more effectively by aligning your offering and messaging with each segment’s actual motivations.
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Identify high-value clusters that are most likely to convert or show long-term loyalty, maximizing ROI.
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Refine resource allocation by focusing on segments that promise the greatest growth, rather than spreading your brand efforts too thin.
Demand Space analysis goes beyond traditional segmentation by capturing the realities your consumers face at the intersection of when, why, and how they choose your product or service. You'll be able to:
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Spot whitespace opportunities for new offerings or brand extensions.
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Refine messaging to resonate with each unique consumer need-state.
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Develop more impactful experiences tailored to real-life motivations.
Occasion analysis examines the distinct contexts and times when consumers use your product or service. By focusing on the specific moments and environments that trigger purchase or usage, you can:
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Uncover untapped usage scenarios for potential brand extensions.
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Tailor messaging that resonates with consumers’ situational needs.
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Optimize product offerings based on how and when people naturally engage with them.
Success stories at a glance

How Gradient uncovered the mindsets and preferences of Reformation’s customer segments, along with identifying their total addressable market.
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A quantitative investigation of Americans’ mindsets toward personal finance and investing
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